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Caregiver Turnover Rate Falls to 64% as Home Care Agencies ‘Flatten the Curve’

Home care agencies have spent the past few months doing their part to flatten the COVID-19 curve. It now appears they’re having success flattening the caregiver-turnover curve, too. Historically, home care has been an industry plagued by sky-high caregiver turnover rates, a challenge largely attributed to agencies offering low pay, weak benefits, and few training opportunities. In fact, the problem came to a head in 2018, with the industry’s turnover rate hitting an all-time high of 82%, according to Home Care Pulse, an Idaho-based market research and education firm. 

That all changed in 2019, Home Care Pulse CEO Erik Madsen told Home Health Care News. Home care owners knew they had this tsunami coming toward them and that they needed to [take steps] to mitigate the challenges of caregiver turnover,” Madsen said. About three years ago, that started to happen. As a result, we’re starting to see a flattening of the curve with turnover.” It’s a terrible but very effective analogy right now,” he added. Home Care Pulse reports on industry turnover and other trends in its annual Home Care Benchmarking Study. It released its 11th edition looking at the state of home care in 2019 on Tuesday.