This CHAPcast episode features Donnette Threats, Director, Product Management – Hospice from Homecare Homebase, who emphasizes the importance of software in personalizing patient care. With 30 years of hospice experience, Threats discusses how software can help clinicians focus on patient and family needs rather than just completing tasks. The conversation covers person-centric care, dual verification, guidebooks, and the role of Electronic Medical Records (EMRs) in capturing essential elements for age-friendly care. The episode highlights how investing in age-friendly approaches can significantly enhance the quality of healthcare delivery.