In an insightful interview with Home Health Care News, Lynn Carroll, VP of Product Management for EHR at Homecare Homebase (HCHB), discusses the foundational role of HCHB in the home-based care industry and its ongoing commitment to enhancing healthcare technology through active collaboration with providers. Carroll emphasizes the importance of integrating provider feedback into product development, a process she has enriched with her extensive background in healthcare IT and product management. Her experiences, ranging from support roles at Athenahealth to strategic positions at CareCloud, have deeply informed her approach, emphasizing empathy, user engagement, and continuous feedback to refine technological solutions that significantly improve the clinical experience.
Highlighting the critical role of provider input in shaping effective healthcare technologies, Carroll outlines several initiatives at HCHB that ensure the voice of the clinician is at the heart of product evolution. Regular interactions with a tactical cabinet of clinical representatives, along with direct observations such as ride-alongs with clinicians, allow her team to gather essential insights that drive the development of more intuitive and impactful features. These collaborative efforts underscore HCHB’s dedication to crafting a partnership with providers that is based on mutual trust, transparency, and a shared commitment to innovation and improvement in patient care. For a more comprehensive understanding of how HCHB leverages provider insights to advance healthcare technology, visit the original article here.
