24/7 Client Support:
Contact for Clients
Contact HCHB Customer Support
We encourage your team to reach out to the Account Executive, Incident Manager, System Administrator or Business Manager assigned to your account directly with questions. If you are unsure who fills these roles for your agency, you can locate this information in the Customer Experience Portal or call the support line phone number below.
Help Desk Office Hours
Monday-Friday
6:00am – 9:00pm (Central Time Zone)
The HCHB Customer Services Team provides on call support 24/7 for emergency assistance to our customer’s authorized requestors. An authorized requestor is an IT representative or administrator who handles communication with HCHB support on behalf of our customers.
HCHB Invests in Client Success
Homecare Homebase is committed to creating valuable partnerships with each of our customers. To accomplish this goal, HCHB appoints a team dedicated to ensuring our clients have the expertise and resources needed to realize their expected return on investment. This team is available for ad hoc inquiries or regularly scheduled phone calls and emails. Below is a quick overview of the roles who play this pivotal role for our clients.
- Account Executive – Manages the overall customer relationship. They coordinate software demos and assist with contract or licensing updates and add on requests.
- Incident Manager – Advocates for case resolution for customers. They provide updates on open issues or escalations and provides education around known issues.
- System Administrator – Helps customers ensure maximum return on investment by reviewing and providing education on system settings, new releases, best practices and providing support for HCHB RSL, Provider Link and Family Link setup.
- Business Manager – Provides metrics driven performance feedback to client leadership. Creates quarterly scorecard and hosts business reviews of key performance indicators.
Looking for new products or features?
If you are a current HCHB customer interested in a new product, feature or service, Click below or follow up with your Account Executive.