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Paving the Way for Person-Centered Care

Paving the Way for Person-Centered Care

It’s more than a buzz word for hospice organizations. It’s a framework that informs everything from technology adoption to documentation and most importantly, how care is provided in the field. Join Gentiva and Homecare Homebase for a webinar that discusses what hospice care looks like now, what it will look like in the future and they ways technology providers can support person-centered care.

In this webinar you will hear:

  • Perspectives on patient-centered care
  • How it affects patients and caregivers
  • How technology can be used to adopt an individualized care approach
  • Donnette Threats, Director, Product Management – Hospice, Homecare Homebase
  • Jacqueline Lopez-Devine, RN, MSN, Chief Clinical Officer, Gentiva

Person-centered care means treating patients as individuals and as equal partners in the business, art and science of caring. It’s personalized and coordinated care that ultimately empowers patients by informing and involving them in their own care. It is vital that the care each person receives recognizes the patient’s individual preferences and specific needs. These needs take into account the medical assessment of the patient, as well as the social, religious or cultural background of the patient.

Hospice agencies are the perfect fit for person-centered care because they provide an interdisciplinary team approach that is designed to address psychosocial, spiritual as well as the physical needs of the patient and family involved. Person-centered hospice care incorporates the patient’s wishes, goals and needs into a real time plan that can be modified easily based on real-time findings.

Person-centered care challenges in hospice care

Individualizing care is a wonderful concept and has proven to have tremendous effects on patients, their families and caregivers. But there are barriers that must be overcome to provide person-centered care effectively. These challenges include:

  • Increased hospice audits and oversight
  • Requires flexibility and sensitivity
  • Requires excellent communication 

Overcoming challenges

How can agencies overcome these challenges and provide person-centered care? By levering education and training, process improvements and leveraging technology.

Education and training

Work closely with your caregivers and to develop a person-centered care mindset right off the bat during orientation. Help them develop their active listening skills and make sure they understand how to properly document person-centered care in a way that aligns with compliance and regulatory guidelines. Provide continuing education and ongoing conversations including updated sensitivity training and make sure that you have reference documents that are easy for the caregiver to access in the field.

Process improvements

Maintain your agency’s flexibility by avoiding the set it and forget it mentality when it comes to your processes. Make sure your processes allow for easy communication within the interdisciplinary teams and create ways for your caregiving staff to initiate change. Always keep patient experience at the forefront of your process changes. Make sure your intake processes are set up to encourage clear patient goals and interventions. Try your best to keep care continuity (sending the same caregiver to a patient each time) as much as possible to avoid communication mishaps and allow your clinicians to develop relationships with the patients.

Leverage technology

Hospice audits and oversight is increasing and while this is necessary to catch potential bad actors in the industry, surveys and audits have the potential to create administrative burdens, temporarily stop payments or even affect the agency’s Medicare Eligibility. A proactive approach to preparing for audits is vital. Choosing an EHR software that provides guardrails for compliance is key to a proactive compliance strategy. Homecare Homebase began developing HCHB Person-Centered Care Plans (PCCP) for hospice to provide agencies with compliance guardrails and the flexibility needed for individualized care.

Watch the full webinar at the top of this page to learn more about HCHB Person-Centered Care Plans or review the webinar brief summarizing the discussion. Ready to take the next step? Contact our sales representatives to learn more.

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