Homecare Homebase (HCHB) has introduced the Agency Welcome Notification, an automated text solution in its Patient Engagement suite, to improve patient engagement and referral retention for home health agencies. This feature sends patients a “welcome to the agency” text with a customizable URL when a referral is saved, addressing communication gaps that disrupt care continuity. By automating patient onboarding, it enhances referral conversions, reduces non-admissions, strengthens patient-provider relationships and saves operational resources.
The notification, integrated seamlessly into HCHB’s EHR platform, works alongside other tools like Clinician ETA Notification and Patient Visit Reminder to streamline communication, improve efficiency and enhance the patient onboarding experience.