Patient Engagement
Foster closer patient relationships while saving time
HCHB’s Patient Engagement Solutions
Patient engagement starts with a referral and ends with a patient’s discharge from service. It’s a vital, but often time-consuming part of patient care and builds the foundation of trust between a patient and their care team. HCHB created our patient engagement solutions to help agencies improve communication with patients while saving time for both clinical and office staff. These solutions include several automated text types, complete with templates, workflow and reporting. Patient text messaging options currently include Patient Visit Reminder, Clinician ETA Notification and Agency Welcome Notification with plans to expand the suite of solutions regularly.
The Benefits of HCHB’s Automated SMS for Healthcare Agencies
Our automated patient texting solutions offer these three key advantages in addition to the specific benefits that are specific to each product.
- Enhanced patient communication
- Supports HIPAA compliance
- Seamless integration
- Increased clinician accountability
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Patient Visit Reminder
- Reduces clinician workload
- Improves agency visibility
- Minimizes missed visits
Patient Visit Reminder is a natural extension of the scheduling process. In fact, Valerie Bollinger, manager, clinical operations at Visiting Nurse Association of Southeast Missouri described her decision to adopt HCHB Patient Visit Reminder by saying: “Patient Visit Reminder texts made perfect sense. I mean, our dentist office does it, our doctor’s office does it, why not a home health agency?”
“We have seen fewer missed visits with automated visit reminders and are covering more visits earlier in the week instead of pushing visits to Friday or the weekend.”
– Valerie Bollinger, Manager, Clinical Operations, Visiting Nurse Association of Southeast Missouri
Clinician ETA Notification Benefits
- Reduces clinician workload
- Improves agency visibility
- Increases patient satisfaction
HCHB Clinician ETA Notification keeps patients up to date by sending an automated text to patients and their families with a time window for their expected visit. Additional texts can also be sent if traffic or other delays affect the expected arrival time. These texts also allow clinicians to focus solely on traveling safely to their next destination instead of trying to navigate traffic while calling or texting their next patient with updates or causing further delays by waiting to get on the road until after they’ve manually sent an update.
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Agency Welcome Notification
- Enhance agency integration
- Immediate brand loyalty
- Efficient operations
Agency Welcome Notification lays the foundation for clear communication with an incoming patient by sending a customizable “Welcome to the Agency” text message to the patient. As soon as a referral is saved in the HCHB EHR system, the automated message is sent. The message can include a customizable URL and is designed to help reduce “non-admits” and boost referral conversions by establishing brand familiarity for the patient quickly and easily.
“By automating initial patient engagement, agencies can streamline operations, minimize redundant data entry, and deliver a frictionless onboarding experience,” explains Brandy Sparkman Beierle, chief clinical officer at Homecare Homebase. “With Agency Welcome Notification, patients feel informed, supported, and connected from the very start—building trust and confidence in their care provider from day one.”
