HCHB Customers Awards
Celebrating Care Quality, Community and Innovation
Homecare Homebase (HCHB) proudly supports its customers in the home-based care industry by celebrating those dedicated to quality care through the HCHB Customer Awards. Annually, HCHB recognizes outstanding agencies with two excellence awards and three achievement awards based on nominations and are presented during Users Conference.
Customer Excellence Awards
Quality Award: Given to Home Health agencies achieving a 5-star rating in the CMS Quality of Patient Care metrics. Hospice agencies are given this award when they achieve a 100 in the Hospice Quality Reporting Program (HQRP).
KPI Excellence Award: Honors Home Health agencies excelling in Acute Care Hospitalizations, which provides key insights into patient care and outcomes. Hospices agencies are recognized based on Hospice Visits in the Last Days of Life (HVLDL) which concentrates on visits provided in the last three vulnerable days of life for a patient.
Customer Achievement Awards
Industry Advocate Award: Highlights individual contributions in patient care, performance, innovation, or regulatory affairs.
Community Impact Award: Celebrates organizations making significant differences in their communities through extraordinary actions or programs.
Innovation & Achievement Award: Acknowledges organizations finding innovative ways to address challenges within the home care market.
These awards are based on nominations and reflect HCHB’s commitment to fostering excellence and innovation in home-based care.
2025 HCHB Customer Award Winners
Congratulations to the 2025 winners of The HCHB Customer Awards. The winning organizations were announced during the 2025 HCHB Users Conference in Dallas, Texas.
HCHB Customer Awards: Quality and KPI Excellence
- The 2025 Home Health Quality Excellence Award recognizes Home Health agencies achieving 5 stars in the CMS published Quality of Patient Care star rating.
- The Home Health KPI Excellence Award recognizes Home Health agencies performing in the top of their size cohort for Acute Care Hospitalizations. This metric has become well known in recent years due to new value based care models and proves to be a measure important in patient care and outcomes.
- The Hospice Quality Excellence Award recognizes Hospice agencies with a score of 100 in the Hospice Quality Reporting Program (HQRP).
- The Hospice KPI Excellence Award recognizes Hospice agencies performing in the top of their size cohort for care provided at the end of life. This award is based on the The Hospice Visits in the Last Days of Life (HVLDL) metric which concentrates on visits by at least one RN or Social Worker in the last three days of life. This metric measures care provided in the most vulnerable of times.
Home Health Quality Excellence Award Winners
- Americare CSS
- Well Care Health
- ACACIA
- HCX Home Care Experts
- LifeCare Health Services
Home Health KPI Excellence Award Winners
- Community Nursing Services
- Welcome Homecare
- VNS Health
Hospice Quality Excellence Award Winners
- Moments Hospice
- VNA Hospice
- Care Central VNA & Hospice, Inc.
- LHC Group
- LifeCare Health Services
- Bethany Hospice & Patient Care
- Harmony Hospice
Hospice KPI Excellence Award Winners
- BrightSpring health Services
- Optage Hospice
- RvnaHealth
HCHB Customer Awards: Industry Impact
- Innovation and Achievement Award is a nomination-based award that gives Homecare Homebase the opportunity to highlight organizations that have found creative and innovative ways to address challenges within the ever-changing home care market.
- The Community Impact Award is a nomination-based award that will be given to an organization whose mission and efforts are positively moving the needle and making a significant difference in their community. Through extraordinary actions or programs, lives within the community are improved.
- The Industry Advocate Award is a nomination-based award that gives Homecare Homebase the opportunity to highlight the contributions of specific individuals for their excellence in patient care, performance, innovation, or regulatory affairs.
INNOVATION AND ACHIEVEMENT AWARD WINNERS
THEMA Health Services
CHF/COPD Action Plan:
An innovative program transforming rehospitalization prevention by delivering the relief and care of an ER visit directly into the patient’s home.
COMMUNITY IMPACT AWARD WINNERS
Care Central VNA & Hospice, Inc.
“Can We Talk” Initiative:
A transformative communication program that empowers clinicians with tools to navigate emotionally complex and culturally sensitive discussions with compassion and clarity.
iNDUSTRY ADVOCATE AWARD WINNER
Merrill Seyler, RN, BSN, MHA
VP of Quality and Compliance
What encouragement would you offer to individuals pursuing advocacy in our industry?
“Advocacy in this space is not just about meeting regulatory benchmarks; it’s about raising the standard of care because people’s lives depend on it. It’s about ensuring that excellence isn’t optional—and that compassion is built into every layer of the care experience.
To those considering this path, I would say: your voice matters. You can influence systems, shape policy and empower others. Never underestimate the ripple effect of your advocacy.”
