HCHB Gold Standard Award
HCHB’s Gold Standard Award honors home-based caregivers who utilize HCHB to provide exceptional patient care. Winners are nominated by their agency leaders and carefully selected by the HCHB team for their expertise, enthusiasm and dedication.
Thank you to all the winners for the work you do every day to take care of those in need!
Learn more about HCHB’s Clinician Satisfaction Initiative.
MAY 2025
Tomas Berry
RN, Case Manager | BrightSpring/Embrace Hospice
What leaders have to say about Tomas:
Tomas is a very smart and passionate nurse who spends a lot of quality time taking care of his patients and their family, listening to them, looking for resources to help them and making the end of life an exceptional experience for them! He gets involved with family matters and goes above and beyond to help them with making proper decisions, solving family dynamics and getting essential paper works, including DNR/DNI forms done. He is curious about the care that his patients receive and shows enthusiasm to learn about their commodities, medication effects, and side effects. He is an amazing team player and always makes himself available to help. He is an amazing father for his 3 kids, a great husband, spends a lot of time in nature and it is a pleasure to work with him.
What does being a Gold Standard Award honoree mean to you?
It’s nice to be recognized for the hard work that our entire team does. Taking care of these patients is definitely a team effort and involves all of us. It is important to recognize the good work that we do and to take a moment to appreciate the change that we make in people’s lives.
What is a valuable lesson you’ve learned from working in your field?
Doing this work I have learned to stop and listen to the patients. To engage in active listening and truly take time to hear and be present. This has completely changed my interaction with patients and their families.
What guidance or words of wisdom would you share with those who want to follow a similar path to yours?
I would recommend that they take time to truly be present during the visit.
APRIL 2025
Emily Campbell
Occupational Therapist & Therapy Liaison | National Church Residences Home Health
What leaders have to say about Emily:
It is with great enthusiasm and admiration that I nominate Emily Campbell, Occupational Therapist at National Church Residences Home Health, for the prestigious Gold Standard Award. Emily exemplifies the highest standards of excellence in her field and has truly made a remarkable impact on the lives of the elderly clients she serves. Emily is the embodiment of calm, patience, kindness, and empathy. She consistently demonstrates a profound understanding of the human body and the intricate challenges faced by elderly individuals. Her approach to therapy is not just clinical but deeply personal, as she takes the time to learn about each client’s unique motivational factors and incorporates those into their treatment plans. This allows her to help her clients not only meet but exceed their therapy goals, even during some of the most difficult times of their lives. In addition to her exceptional work as an Occupational Therapist, Emily serves as the Therapy Liaison at a particularly challenging facility. Here, she helps residents of various senior living facilities navigate and maximize the health care continuum offered by National Church Residences. Through her tireless efforts, she has ensured that residents receive the full spectrum of care they deserve and are entitled to, fostering an environment where both the patients and their families feel heard, respected, and cared for. Emily has faced numerous obstacles, particularly in navigating complex dynamics with leadership at one of the campuses. Despite these challenges, she has maintained a level of professionalism and grace that is truly remarkable. She continues to treat everyone she interacts with—whether colleagues, leadership, or residents—with the utmost respect, empathy, and care. She helps train staff that work in the senior living facilities to ensure they provide the best and safest care to residents. Her ability to handle difficult situations with a steady hand and a compassionate heart sets her apart as a true leader within the organization. Emily’s dedication to improving the lives of elderly clients goes far beyond her professional responsibilities. She is deeply committed to helping each individual live their best life every day. Whether through therapy sessions or facilitating access to additional resources, Emily’s focus remains unwavering on the well-being of those she serves. In summary, Emily Campbell is a rare and invaluable asset to National Church Residences. Her unwavering compassion, unmatched professionalism, and exceptional skills as an Occupational Therapist make her more than deserving of the Gold Standard Award. She is a true champion for the elderly, and her dedication continues to inspire everyone around her.
What does being a Gold Standard Award honoree mean to you?
I am honored to be the recipient of the HCHB Gold Standard Award. Being recognized for my work as an occupational therapist with the NCR Home Health Team is truly meaningful because I love what I do. I believe in treating each patient holistically, considering their unique needs and goals to maximize their quality of life. This recognition motivates me to continue providing the highest standard of care and to make a lasting impact on the lives of those I serve.
What is a valuable lesson you’ve learned from working in your field?
One of the greatest joys of being an occupational therapist is witnessing someone regain independence in an area they thought was lost—whether through adaptation, compensatory techniques, or physical strength gains. Every patient presents a unique challenge, and I’ve learned that creativity and collaboration are key. I love collaborating with my colleagues to problem-solve and develop practical solutions that truly improve our patients’ lives.
What guidance or words of wisdom would you share with those who want to follow a similar path to yours?
In home health, one of the most essential skills an occupational therapist can develop is active listening. Our role goes beyond prescribing exercises or interventions—it’s about truly understanding each patient’s priorities and tailoring their plan of care to align with their personal goals. Taking the time to listen fosters trust, improves outcomes, and ensures that our care is both meaningful and effective. For those entering this field, my advice is to stay adaptable, practice patience, and lead with empathy. This career is deeply rewarding, and the impact you make can change lives in ways both big and small.
MARCH 2025
Heather Wilson
Social Worker | Compassus
What leaders have to say about Heather:
It is with great pleasure and deep admiration that I write this recommendation for Heather Wilson. As a dedicated hospice social worker, she has demonstrated an unwavering commitment to enhancing the lives of patients, families, and the broader community. Her compassionate nature, professionalism, and exceptional expertise make her an invaluable asset to any organization fortunate enough to have her on their team. Heather has an extraordinary ability to provide comfort and guidance to individuals navigating some of the most challenging moments of their lives. With a deep understanding of emotional, psychological, and social needs, she ensures that every patient and family receive holistic, patient-centered care tailored to their unique circumstances. Her approach is rooted in empathy and respect, always honoring the dignity and wishes of those in her care. Beyond her direct work with patients, Heather is a pillar of support within the community. She actively engages in outreach programs, advocates for the needs of hospice patients, and provides educational resources to families coping with end-of-life transitions. Through workshops, support groups, and one-on-one counseling, she consistently goes above and beyond to create an environment of trust, guidance, and reassurance. Additionally, Heather plays a crucial role in fostering a collaborative and supportive work environment among her colleagues. She leads with integrity, always willing to lend a helping hand or offer words of encouragement to team members. Her insights and dedication inspire those around her, making the entire hospice team stronger and more effective in providing compassionate care. It is rare to find someone who embodies the true spirit of hospice care as fully as Heather. Her exceptional work ethic, boundless compassion, and unwavering advocacy for patients and families set a high standard for excellence. Without hesitation, I wholeheartedly recommend her for the Gold Standard Award and am confident that she will continue to make a profound and positive impact in the community she serves.
What does being a Gold Standard Award honoree mean to you?
I am very flattered and honored over the award. I feel it reflects on my diligence to complete documentation in a timely manner.
What is a valuable lesson you’ve learned from working in your field?
I have found that with hospice care you must be flexible and willing to go above the standard list of job duties. It is essential to have a really great team to work with, rely on and help navigate through your days while providing care to our families and patients.
What guidance or words of wisdom would you share with those who want to follow a similar path to yours?
Though this field of work can be difficult and challenging, it is the families, patients, coworkers and the stories we hear daily along with smiles we receive and hands we get to hold that make this job rewarding and worthwhile.
FEBRUARY 2025
Michelle Pack
PRQI/Clinical Supervisor | Covenant Homecare and Hospice
What Covenant Home Care leaders have to say:
Michelle is very dedicated to helping others. Michelle portrays our mission statement here at Covenant. She strives to make us a better place. If she knows the answer to any question related to HCHB, Covenant’s Processes and Policies or regulations about home care in general she is willing help. Even if she doesn’t know the answer, she is aways willing to assist in finding the answer/solution to a problem or issue. She developed a spreadsheet to help track our plan of care outcomes. She looks into CMS regulations and develops processes to follow to ensure we are doing per those guidelines. She makes our team better.
What does being a Gold Standard Award honoree mean to you?
I am honored to be acknowledged for the hard work, dedication, and the positive impact I’ve made at our agency, and within the homecare industry over my career and validates my efforts to uphold the highest standards and inspires continued growth and improvement. This recognition aligns with my values of compassion, integrity, and a relentless pursuit of excellence in serving others.
What is a valuable lesson you’ve learned from working in your field?
One valuable lesson I’ve learned from working in my field is the importance of empathy and active listening. Understanding the needs and concerns of clinicians, patients, and leadership is crucial for effective communication and problem-solving. This lesson has shaped my approach by emphasizing the value of truly hearing others and responding thoughtfully. It has also fostered a more collaborative and supportive work environment, leading to better outcomes and stronger relationships. This insight has been instrumental in my personal and professional growth.
What guidance or words of wisdom would you share with those who want to follow a similar path to yours?
Success is a journey – embrace continuous learning, be inquisitive, and ask for clarification and guidance. Be resilient, stay passionate and purpose driven. Remain committed to your growth and don’t be afraid to seek help or mentorship along the way.
JANUARY 2025
Pam Stucky
Hospice Registered Nurse Case Manager | Rivercross Healthcare
What Rivercross Hospice leaders have to say:
Pam is the best hospice nurse around. She is exceptional with making it a personal hospice experience, highlighting special occasions and favorite items. She believes that hospice is about the highest quality patient care every patient every time. She has been a hospice nurse for 14 years with us and is exceptional.
What is the most fulfilling part of your role?
I have been a hospice nurse since 2009. I absolutely love spending time with my patients during this stage in their lives. It is such an honor to bring quality and peace to their lives. it is so rewarding to hear their stories and connect with each of the patients and family members individually. I still talk to families of some of my 1st patients after all these years. I can’t see myself doing any other type of nursing.
DECEMBER 2024
Dan Hall
Director of Operations | Amedisys
What Amedisys leaders have to say:
Dan goes over and above for his branch. On top of handling all his normal duties he’s also been performing all functions of the assistant clinical manager for at least the last 13 months. Dan is constantly out seeing patients or helping clinicians in the field when needed. Dan makes sure his staff knows family comes first, which means we aren’t stressed or pressured to choose between our families and our careers. Dan is honestly the best manager and DON I’ve ever worked with.
What is the most fulfilling part of your role?
I have been with Amedisys for 4 1/2 years as the Director of Operations. I have been a RN for 30 years. The best part about my job are the people I get to work with everyday. They are the true Gold Stars for the care they give our patients.
NOVEMBER 2024
Jim Jewett
Physical Therapist | Summa Health at Home and Hospice/Alternate Solutions
What Alternate Solutions leaders have to say:
Our Clinical Management Team chose to nominate Physical Therapist Jim Jewett for the HCHB Gold Standard Award because he uses HCHB to chart and provide exceptional care to his patients. Jim exceeds his goals for productivity, completes all documentation timely, and includes the accurate and necessary documentation for each patient. He shows his expertise by being an example to his peers and always being available if anyone has questions or needs his feedback. Jim is truly a dependable employee with strong clinical knowledge and works hard each day to help his patients meet their goals.
What is the most fulfilling part of your role?
I am grateful for the opportunity to serve our patients and their families. While there have been many changes in Healthcare in my 26 plus years in Homecare, the one constant has been the desire to continue to improve the ability to deliver personal and compassionate care to our clients.
OCTOBER 2024
Taylor Watson
Registered Nurse | VitalCaring Group
What Vital Caring leaders have to say:
Taylor Watson is a Registered Nurse with a bachelor’s degree. In addition to being a devoted nurse, she is also a devoted wife and mother. She is an active member in her church community, and she enjoys outdoor recreational activities. Taylor began working with VitalCaring over a year ago, and she has proven to be an incredible asset to the team. She strives daily to provide our patients with the best care they deserve on an individualized level. She is passionate in her documentation and utilizes all available resources/ disciplines to help her patients improve. Her keen attention to detail is her greatest strength and her eagerness to learn is evident in her daily practice. Taylor is always willing to step in to further the skills and help build confidence in her team members. She is a patient teacher and advocate and excels in promoting independence in her patients. After finishing her orientation with VitalCaring, she quickly mastered Homecare Homebase. Her documentation is timely and concise. She is able to submit her documentation in the home while delivering quality care. She continues to meet all expectations in productivity, in-home documentation, and additional documentation. Taylor is a “vital” member to our VitalCaring team! It is important to note, that Taylor has maintained her commitment to her patients and the organization during a time in which her husband who is a highway patrol officer was shot during a traffic stop. They have been through the incident, rehab, trials, all while caring for small children. She is a remarkable employee but more importantly, a remarkable wife, mother, and nurse!
What is the most fulfilling part of your role?
I feel that I have always had an eager desire to make a genuine, influential difference. After working in critical care for several years, my desire to be proactive and make an impact on others only grew stronger. With much prayerful consideration, I decided to take a leap of faith and embark on a new journey into home health. As one who strives to provide quality, patient-centered care far beyond mediocrity, I find satisfaction and great reward in breaking barriers that hinder patients from achieving optimal health management and functioning. I feel that it is critical to establish rapport and cultivate relationships with patients and their families beyond the hospital setting in order to implement effective strategies that are individualized for each patient, learning style, and environment to promote and enhance overall patient outcomes. I take pride in my role as a nurse and am grateful for the tremendous opportunities I’ve been granted through Vital Caring. An endeavor that began with a mustard seed of faith and a yearning for impactful change, ultimately led to a greater passion and purpose-filled career with patients and team members that I’ll forever cherish.
SEPTEMBER 2024
Erica Bent
RN Case Manager | Desert Oasis Healthcare Home Health
What HPN leaders have to say:
Erica is an exceptional Case Manager. She maintains her caseload well, completes her documentation same day, and ensures continuity of care and proper care coordination. on top of that, Erica is a PointCare star and serves as a resource for her peers on navigating the system. She even conducted training courses when we rolled out supply requisitioning. Erica truly has embraced HCHB and has fully integrated it into her patient care practice.
What is the most fulfilling part of your role?
I have been a nurse since 2011 and have been in the Home Health field since 2016 and utilizing Homecare Homebase since then. What a love about Home Health is the actual one on one time we have with patients to provide education and care without the constant interruptions we have in the hospital setting. Patients are more comfortable at home and tend to be more receptive to the education and care being provided to them which leads to better outcomes with their health.
AUGUST 2024
Peter Huang
Physical Therapist | Choice Health at Home
What Choice Homecare leaders have to say:
Peter is the definition of polite and professional. His bedside manner, attentiveness to patient care, productivity and efficiency in the field is second to none. We have numerous compliments made about Peter on a weekly basis. He is an asset to our agency and we are extremely fortunate to have him.
What is the most fulfilling part of your role?
I’ve been a home health PT for about 13 years and HCHB has been a good companion to document care for my patients in a efficient way.
JULY 2024
Theresa Hinds
Clinical Operations Manager | Quality Home Health
What Quality Home Health leaders have to say:
Theresa is an example of clinical excellence; she goes above and beyond her duties in a leadership role. She has an oncology certification and sees oncology patients in addition to her leadership role. She is available to her staff 24/7. She recently served on an Optimization Team in her agency to help reduce redundancy and the number of clicks for the field staff. The team that she was a part of was able to reduce over 38 clicks, automated more than 29 items, and created several new items to meet new regulatory requirements. She serves on many committees to help improve her agency and is always available to her staff. She would be very deserving of this award.
What is the most fulfilling part of your role?
I love making a differences in our patient’s lives and helping our staff make a difference.
JUNE 2024
Matthew Walbeck
Case Manager | Sutter Care at Home – Salinas Home Health
What Sutter Care at Home leaders have to say:
Matthew has a depth of knowledge that he willingly shares with his patients and coworkers. He is happy to assist and support his coworkers when needed. He shows enthusiasm consistency and reliability in his work habits.
What is the most fulfilling part of your role?
“Improving community health through education and motivating home health patients to their optimal health and recovery!”
Learn more about Sutter Care at Home – Home Health
MAY 2024
Courtney Brock
HCA Health Care
What HCA leaders have to say:
This clinician consistently completes her documentation same day. Her patients and coworkers love working with her! The quality of her documentation is great requiring little to know correction. Her productivity is exceptional and very rarely requires overtime to complete her scheduled patients!
Learn more about HCA Healthcare: https://hcahealthcare.com/
APRIL 2024
Tierra Langley
Occupational Therapist | Addus/AmberCare
What is the most fulfilling part of your role:
“My favorite part of my job is the patients, being able to give someone an extra 5 min to tell their story. It gives me an opportunity to build rapport and provide the best individualized treatment plan.”
What VNS Health leaders have to say:
“Tierra goes above and beyond for her patients! We always hear good reviews. Tierra is thorough and caring to all needs. Tierra uses all available resources to provide a well rounded experience for all patients.”
Learn more about Addus HomeCare.
MARCH 2024
Marylou Mendoza
Registered Nurse | VNS Health
What is the most fulfilling part of your role:
“Home Health Nurse Marylou Mendoza is a testament to the values we hold dear at VNS. Her dedication to patient-centric care, and her role in mentoring new staff members embody the excellence and collaborative spirit we strive for. Marylou’s contributions not only enhance patient outcomes but also elevate our entire team’s approach to care. Her achievements inspire us to continue fostering an environment where dedication to quality care and teamwork flourishes.”
What VNS Health leaders have to say:
“Home Health Nurse Marylou Mendoza is a testament to the values we hold dear at VNS. Her dedication to patient-centric care, and her role in mentoring new staff members embody the excellence and collaborative spirit we strive for. Marylou’s contributions not only enhance patient outcomes but also elevate our entire team’s approach to care. Her achievements inspire us to continue fostering an environment where dedication to quality care and teamwork flourishes.”
Learn more about VNS Health.
FEBRUARY 2024
Lisa Morton
Registered Nurse | Warren County Health Services
What is the most fulfilling part of your role:
“The best part of my job is educating patient’s and family’s so that they have a better understanding of their health issues. By having a better understanding of their disease process and medications patient’s are better able to manage their health and improve their quality of life. The gratitude that patient’s and family’s express for the time and care that is spent in teaching and providing compassionate care is always greatly appreciated due to amount of time and effort that I put forth with every visit.”
What Warren County Health Service leaders have to say:
“Lisa has been the best adopter of HCHB and has enjoyed using the system. She leaned into learning HCHB and using it to her advantage. She is able stay up to speed on charting, which allows her less stress and the availability to focus on the most important part of Home Care, her patients. I am exceptionally pleased with Lisa’s openness to HCHB and allowing herself to utilize the strengths of the system to increase her overall job satisfaction.”
Learn more about Warren County Health Services.
DECEMBER 2023
Ashley Ruegsegger
Registered Nurse | Munson Healthcare Home Health
What is the most fulfilling part of your role:
“I love being able to critically think about how to provide education to patients and instruct them in a way that they understand and makes sense to them, breaking down the barriers that have or are preventing their success with the improvement to their health. When they say, “I finally get it, no one has explained that to me like that”, that is truly rewarding. I also love building trusting relationships and watching patients meet their goals and to improve/heal throughout home care services. Being able to be there and support our patients at such vulnerable time in their life is an honor of itself. I strive to promote my patients to have the best mental, physical and emotional health as possible in a place they want to be, home. I also love and value every single co worker, it takes great teams to provide great care and I am blessed to be a part of a great team.”
What Munson Healthcare Home Health leaders have to say:
“Ashley is a very strong patient advocate, she will do everything she can to meet our patient’s needs. She typically carries a large caseload well, and her documentation is always great, if she forgets something in her documentation she will email us to addend it to make sure all information is accurate available. Ashley has participated in process improvements in patient satisfaction and is always engaged in helping leadership improve our processes and the use of our software to promote better outcomes and support her fellow clinical staff.”
Learn more about Munson Healthcare Home Health.
NOVEMBER 2023
Anyssa Carrasco
Registered Nurse | AngMar
What is the most fulfilling part of your role:
“My favorite part of this job is getting to care for my patients on a deeper level than any other care setting.”
What AngMar leaders have to say:
“Anyssa Carrasco is a CCS RN for Angels Care Home Health was nominated for this award by one of her patients’ daughters who witnessed Anyssa going above and beyond to care for her patients. “I not only knew she was a wonderful nurse and we promoted her to our CCS position (completing the majority of the SOC ROC DC) but upon that promotion, even though it was not part of the role, she kept our parents. We moved them further away from the office by almost an hour and she still continued to see them. I know she has other stories from other families besides ours but as her clinical educator who works closely with her overall, and as the daughter of a patient, I can say she is an asset to Angels Care and our family.”
Learn more about AngMar.
NOVEMBER 2023
Amanda McCarney
PT/DPT | Main Line Health Home Care & Hospice
What is the most fulfilling part of your role:
“I love being able to think outside the box in order to problem-solve situations that make it difficult/unsafe for my patients to be able to safely be home. Together we come up with a solution which increases my patients’ safety, and I am able to make a meaningful difference in my patients’ lives day in and day out. This makes my job so rewarding, and as a result, most days do not feel like “work”.”
What Main Line Health Home Care & Hospice leaders have to say:
“Amanda is an outstanding member of our team, who provides individualized, expert care to patients in their homes. She advocates for her patients and utilizes HCHB to optimize patient care and document their status and progress towards goals. Amanda is a leader and model to other physical therapists, sharing her HCHB expertise with peers, new hires and students regularly. She also completes chart reviews for other clinicians and utilizes the HCHB features to provide valuable feedback to improve our skilled care documentation. Amanda provides gold standard level care to our home health patients.”
Learn more about Main Line Health Home Care & Hospice.
OCTOBER 2023
Gina Gavozzi
Registered Nurse Case Manager | Alternate Solutions Health Network
What is the most fulfilling part of your role:
“Being a homecare hospice nurse enables me to bring comfort and compassion into the homes of individuals at end of life. As individuals begin their last journey it becomes my journey also. The bonds formed during this transition enables individuals and their families to find peace, trust and comfort as they face the unknown. This is a journey an individual take only once and being apart of it is a true blessing.”
What Alternate Solutions Health Network leaders have to say:
“Gina sets the standard for clinical care and assessments and relies on the ease of HCHB to update the patient’s plan of care in real time, to ensure that all team members have an accurate picture of the patient and family. Gina deserves all of the accolades as a thorough clinician, ensuring that all patient and family needs are met.”
Learn more about Alternate Solutions Health Network.
SEPTEMBER 2023
Melissa Leis
Statewide Clinical Director | St. Croix Hospice
What is the most fulfilling part of your role:
“I absolutely love the opportunity to serve patients and give them the opportunity to give them the gift of hospice. Our patients deserve the best care. Hospice is when we get healthcare right. We allow them the right to make their own choices, to choose their treatment and management of symptoms. I love hearing patient stories and being able to share them with our Interdisciplinary Team.”
What St. Croix Hospice leaders have to say:
“Melissa Leis is a dedicated clinical leader with more than six years of experience in the healthcare industry and oversees 1,170 patients across 14 branches in Wisconsin. She has become an experienced Homecare Homebase user, delivering exceptional patient care, expanding end-of-life access in underserved communities and leading high-performing teams.
As a supportive mentor, Melissa empowers her colleagues with the knowledge and skills they need to be successful by regularly facilitating HCHB training sessions. She dedicates her time to training managers and educating them on the various features and back-office functions of HCHB to help them apply new skills on the job. Thanks to her training efforts, Wisconsin has seen improved conversion rates and quality scores along with a census growth of 34% within the past 12 months.
Her commitment to putting patients first and providing care wherever a patient calls home serves as an inspiration to everyone on her team. Melissa’s ability to motivate and strengthen teams has created a fun and engaging culture where team members feel valued and accepted in the workplace. “
Learn more about St. Croix Hospice.
August 2023
Hannah Grigsby
Occupational Therapist | Vital Caring
What VitalCaring leaders have to say:
“Hannah is an Occupational Therapist who has a master’s degree with a strong desire to continue her education. To say that Hannah is passionate about serving home health patients would be an understatement. For patients with minimal or no support she works to find resources for them. Treatment/care for her patients is based on each patient’s individualized needs as are the “equipment and tools” she brings into the home to ensure each patient receives exercises based on their unique needs.
Hannah’s positive attitude and never-ending smile motivates patients to successfully complete their therapeutic exercise program while showing the patient she genuinely cares about their progress. Her assessments are thorough as is her documentation. She is able to translate ‘medial jargon’ into plain English regardless of a patient’s educational level. Hannah is also a patient advocate as evidenced by her willingness to help fight denials so that patients can receive the in-home care they deserve. Hannah is able to perform Start of Care visits, in addition to Evaluations and Routine visits.
In addition, Hannah recognizes the importance of being a “team player” and she is always willing to help nurses and therapists with their questions. She coordinates her care with other clinicians servicing the patient. She mastered Homecare Homebase quickly and consistently meets VitalCaring expectations regarding productivity, in-home documentation, and additional documentation.
Hannah puts the “caring” in VitalCaring and we are so blessed to have her on our team!”
Learn more about VitalCaring.
July 2023
Keith Glass
RN Weekend Oncall | Hospice of North Alabama
What is the most fulfilling part of your role?
“Getting to meet our patients and their families while helping manage patient symptoms at their weakest and often sickest point of their life is both a privilege and a honor. My prayer is that our families see Christ through me and my care helps bring comfort and peace.”
What Hospice of North Alabama leaders have to say:
“Keith has an excellent understanding of PointCare and he utilizes the EMR system within the home to support his patient care instead of an afterthought following patient care. Keith completes his documentation in real time and has proven himself to be an excellent mentor for nurses who struggle with chart completion.”
Learn more about Hospice of North Alabama.
June 2023
Franz Guevara
Registered Nurse | Redeemer Home Health
What Redeemer Home Health leaders have to say:
“Franz is a dependable, outstanding employee who has strong critical thinking skills, attention to detail and a passion for empowering his patients. He offers effective communication skills, promotes collaboration among community partners and physicians, and effectively mitigates potential health risks through timely problem solving before his patients experience a decline in their advanced chronic illnesses.
Franz is a mentor to new nurses and students explaining evidence based best practice and quality care. The patients express exemplary knowledge in falls prevention, medication management, disease, safety and lifestyle modification after his instruction. Results are reductions in re-hospitalizations. Patients have retained their independence and become self-sufficient under his compassionate care.”
Learn more about Redeemer Home Health.
May 2023
Tina Thomas
Medical Records Specialist | VitalCaring
What VitalCaring leaders have to say:
“Tina is extremely diligent in managing her workflow and has played an important role in helping the branch stay below the unbilled claims goal. She steps up any time she’s asked to help train at other branches and frequently offers help to surrounding branches when she’s caught up with her own work. Her work ethic is a clear indication of her loyalty and dedication to VitalCaring home health and their future success.”
Learn more about VitalCaring.
April 2023
Stephanie Bates
Home Health Nurse | Residential Home Health
What Residential Home Health leaders have to say:
“Stephanie has been a home health nurse for Residential Home Health since November of 2020. She has shown herself to be a strong patient advocate, and she is self-motivated with demonstrated ability to work independently. These qualities have resulted in high patient satisfaction scores, low patient hospitalization rates, and positive clinical outcomes. Although she takes a patient-centered approach in the field, she also demonstrates good documentation efficiency, completing a high percentage of it in the home while with the patient. We feel she exemplifies gold standard care in home health.”
Learn more about Residential Home Health.
March 2023
AnnEve Yanka
Clinical Resource Nurse | Hospice of the Valley
What Hospice of the Valley leaders have to say:
“As the Clinical Resource Nurse I have the best of both worlds. I get to work with patients and support fellow staff with resources and education. My desire to serve our patients also translates to serving our staff in the field, and that makes me happy!”
Learn more about Hospice of the Valley.
