AUGUST 2025
What leaders have to say about Rachel:
Rachael is a dedicated and compassionate hospice nurse who has been an integral part of our team for many years. With her deep empathy and unwavering commitment to her patients, she consistently goes above and beyond to provide the highest level of care. Her caring heart and exceptional professionalism shine through in every interaction, ensuring that families feel supported and at ease during some of life’s most difficult moments. It’s no surprise that Racheal is beloved by the families she serves—her kindness, expertise, and tireless dedication make a profound difference in the lives of those she cares for. Her commitment to the well-being of others extends beyond the confines of her immediate responsibilities. Additionally, Rachael regularly demonstrates her compassion and creativity by coming up with meaningful and heartfelt ideas for fulfilling the last wishes of her patients. Her dedication to making a positive impact in both professional and personal capacities truly sets her apart as a remarkable individual.
What does being a Gold Standard Award honoree mean to you?
I’m incredibly grateful to be recognized with this award. It means so much to know that my hard work and dedication—to our patients, their families, and our amazing Mercy Hospice team—are seen and appreciated. This recognition inspires me to continue growing, both within our team and personally, so I can provide the best care possible. It’s a reminder that there are no limits to what we can achieve, and it motivates me to set new goals for myself. I’m committed to being the best I can be—for my coworkers, our patients, their families, and of course, my own family. Thank you for this honor!
What is a valuable lesson you’ve learned from working in your field?
I’ve learned—and continue to learn—the importance of meeting people where they are. Every patient and every situation is unique. What works for one person may not work for another, and that’s okay. One of the most valuable things we can do is truly listen to our patients and their families—not just hear them, but really understand them. That kind of connection is what makes compassionate, personalized care possible.
What guidance or words of wisdom would you share with those who want to follow a similar path to yours?
Listen to your patients and their families. Offer support. Stay calm during difficult moments. Understand the many faces of grief. Begin each day as a fresh start—let yesterday go. Strive to be the best version of yourself. Be open to constructive feedback. Be willing to learn. And always, always offer a helping hand.
