Homecare Homebase Awards

Customer Awards

Celebrating Care Quality, Community, and Innovation

Each year, HCHB honors exceptional agencies with two excellence awards and three achievement awards. Winners are recognized during HCHB’s annual Users Conference.

Customer Excellence Awards

Quality Award: Given to Home Health agencies achieving a 5-star rating in the CMS Quality of Patient Care metrics. Hospice agencies are given this award when they achieve a 100 in the Hospice Quality Reporting Program (HQRP).

KPI Excellence Award: Honors Home Health agencies excelling in Acute Care Hospitalizations, which provides key insights into patient care and outcomes. Hospices agencies are recognized based on Hospice Visits in the Last Days of Life (HVLDL) which concentrates on visits provided in the last three vulnerable days of life for a patient.

Customer Achievement Awards

Industry Advocate Award: Highlights individual contributions in patient care, performance, innovation, or regulatory affairs.

Community Impact Award: Celebrates organizations making significant differences in their communities through extraordinary actions or programs.

Innovation & Achievement Award: Acknowledges organizations finding innovative ways to address challenges within the home care market.

These awards are based on nominations and reflect HCHB’s commitment to fostering excellence and innovation in home-based care.

2025 HCHB Customer Award Winners

Congratulations to the 2025 winners of The HCHB Customer Awards. The winning organizations were announced during the 2025 HCHB Users Conference in Dallas, Texas.

Home Health Quality Excellence Award Winners

Americare CSS
Well Care Health
ACACIA
HCX Home Care Experts
LifeCare Health Services

Home Health KPI Excellence Award Winners

Community Nursing Services
Welcome Homecare
VNS Health

Hospice Quality Excellence Award Winners

Moments Hospice
VNA Hospice
Care Central VNA & Hospice, Inc.
LHC Group
LifeCare Health Services
Bethany Hospice & Patient Care
Harmony Hospice

Hospice KPI Excellence Award Winners

BrightSpring health Services
Optage Hospice
RvnaHealth

INNOVATION AND ACHIEVEMENT AWARD WINNERS

THEMA Health Services

CHF/COPD Action Plan:

An innovative program transforming rehospitalization prevention by delivering the relief and care of an ER visit directly into the patient’s home.

COMMUNITY IMPACT AWARD WINNERS

Care Central VNA & Hospice, Inc.

“Can We Talk” Initiative:

A transformative communication program that empowers clinicians with tools to navigate emotionally complex and culturally sensitive discussions with compassion and clarity.

iNDUSTRY ADVOCATE AWARD WINNER

Merrill Seyler, RN, BSN, MHA

VP of Quality and Compliance

What encouragement would you offer to individuals pursuing advocacy in our industry?

“Advocacy in this space is not just about meeting regulatory benchmarks; it’s about raising the standard of care because people’s lives depend on it. It’s about ensuring that excellence isn’t optional—and that compassion is built into every layer of the care experience.

To those considering this path, I would say: your voice matters. You can influence systems, shape policy and empower others. Never underestimate the ripple effect of your advocacy.”

Customer Awards

Celebrating Care Quality, Community, and Innovation

Customer Excellence Awards

Customer Achievement Awards

2025 HCHB Customer Award Winners

Home Health Quality Excellence Award Winners

Home Health KPI Excellence Award Winners

Hospice Quality Excellence Award Winners

Hospice KPI Excellence Award Winners

THEMA Health Services

Care Central VNA & Hospice, Inc.

Merrill Seyler, RN, BSN, MHA

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