Homecare Homebase Awards

Customer Awards

Celebrating Care Quality, Community, and Innovation

Each year, HCHB honors exceptional agencies with two excellence awards and three achievement awards. Winners are recognized during HCHB’s annual Users Conference.

Customer Excellence Awards

Quality Award: Given to Home Health agencies achieving a 5-star rating in the CMS Quality of Patient Care metrics. Hospice agencies are given this award when they achieve a 100 in the Hospice Quality Reporting Program (HQRP).

KPI Excellence Award: Honors Home Health agencies excelling in Acute Care Hospitalizations, which provides key insights into patient care and outcomes. Hospices agencies are recognized based on Hospice Visits in the Last Days of Life (HVLDL) which concentrates on visits provided in the last three vulnerable days of life for a patient.

Customer Achievement Awards

Industry Advocate Award: Highlights individual contributions in patient care, performance, innovation, or regulatory affairs.

Community Impact Award: Celebrates organizations making significant differences in their communities through extraordinary actions or programs.

Innovation & Achievement Award: Acknowledges organizations finding innovative ways to address challenges within the home care market.

These awards are based on nominations and reflect HCHB’s commitment to fostering excellence and innovation in home-based care.

2026 HCHB Customer Award Winners

Congratulations to the 2026 winners of The HCHB Customer Awards. The winning organizations were announced during the 2026 HCHB Users Conference in Orlando, Florida.

Home Health Quality Excellence Award Winners

VNS Health
Americare CSS
Reliant at Home
Texas Health LLC
Acacia Health LLC
Lifecare Health Services

Home Health KPI Excellence Award Winners

Optum Home and Community Care Delivery
Vivie
The New Jewish Home – Home Care

Hospice Quality Excellence Award Winners

Agape Care Group
Affinity Hospice Management
Interim HealthCare of the Upstate and Midlands
Stillwater Hospice
Community Nursing Services
Healing Hands Healthcare
Presbyterian Homes & Services
Harmony Hospice Care
Lifecare Health Services

Hospice KPI Excellence Award Winners

Optum Home and Community Care Delivery
Aveanna
Presbyterian Homes & Services

INNOVATION AND ACHIEVEMENT AWARD WINNERS

THEMA Health Services

THEMA Health Services’ Meaningful Moments program combines clinical insight, technology, and operational practices to identify the active dying phase earlier and create more intentional time for clinicians to be present with patients and families. From May 2025 through July 2026, the program helped improve THEMA’s Hospice Visits in the Last Days of Life (HVLDL) performance from 85.2% to 89%.

COMMUNITY IMPACT AWARD WINNERS

Care Central VNA & Hospice, Inc.

“Can We Talk” Initiative:

A transformative communication program that empowers clinicians with tools to navigate emotionally complex and culturally sensitive discussions with compassion and clarity.

INDUSTRY ADVOCATE AWARD WINNER

C. Todd Robbins

Todd is a dedicated advocate for hospice and home health, bringing customers, HCHB leaders, and product teams together to openly discuss industry, regulatory, and technology challenges. His approach is rooted in a lesson from his grandfather: wherever you find yourself, leave it better than you found it. Through collaboration and persistent communication, Todd keeps patients, clinicians, and communities at the center while working toward better solutions.