Implementation and Consulting

Software consulting that takes you from Kick-Off to Go-Live and beyond

Thoughtful implementation gets you up and running with confidence

HCHB sets the foundation for long-term success with a structured, collaborative implementation approach designed to scale with your agency.

We begin by aligning your agency’s operational priorities with the system to ensure your solution is configured to support how care is actually delivered across teams, workflows, and payer requirements. From there, we validate all database configuration through testing and prepare your team with role-based training designed for confident adoption.

You can choose the implementation model that fits your organization best, whether that’s onsite engagement, remote sessions, or a blended approach.

As your organization evolves, expanding services, onboarding new locations, or navigating regulatory changes, HCHB continues to support you. Our team remains a partner beyond go-live, helping you adopt new capabilities and scale with clarity.

Case study

“The implementation team is as committed to our success as we are.”

VitalCaring

Smart implementation strategies for start-up agencies

Still moving through the accreditation process? Some ways we’ve optimized implementation for you:

1. A shorter overall cycle

2. Support while setting up interfaces and integrations

3. Full training once you’ve received a final Medicare Provider Number and are fully papered to see patients and bill for services

“Like many smaller agencies, and as a start-up, cost was a huge factor for us. What we needed was more than just software — we needed expertise. And we got it from HCHB.”

Careline Health Group

Expert consulting offers a wealth of ideas and vision to drive your success

Even customers who have been with us for years continue to tap our expert software consultants as a rich source of ideas and vision. We will help you examine all of your critical areas, customizing HCHB best practices to generate dividends for your entire agency — and your patients.

Assessment

We will offer a detailed assessment and specific recommendations with a clear plan of action.

Management 

We can also act as project managers to lead and execute the recommendations for optimized results.

Pre-implementation

Financial operations

Clinical operations

Staffing model

Interoperability

EVV

Centralization

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Case study

“We’re a smaller agency with a limited staff, wearing multiple hats. It was really easy to connect with the HCHB consultants. They were true experts in the capacity of each function and knew exactly where to step in — and what a difference that could make. They spent as long as it took to understand the issues, review the problems and offer concrete recommendations and solutions. Every aspect was very customer-focused.”

— Guardian Angels Elim Home Care and Hospice