Snapshot
Nurse-turned-CEO Holly Chaffee of Care Central VNA & Hospice says successful technology adoption in home-based care depends on setting clear productivity expectations, using formal reporting structures, and helping staff see how the new system will lighten their workload rather than trying to recreate old workflows. She highlights Homecare Homebase as especially valuable for giving leaders and clinicians actionable reports, supporting compliance with changing regulations, enabling documentation without an internet connection in rural areas, and improving continuity of care by ensuring one visit is completed before the next begins. The overall message is that technology works best when organizations pair it with routine accountability, practical staff engagement, and full use of the system’s built-in tools for productivity, compliance, and clinical visibility.
