Snapshot
Smart Scheduling is presented as an HCHB solution that automates visit planning within configurable agency guardrails such as licensure, skill mix, productivity standards, territory and mileage limits, patient preferences, and continuity priorities, while supporting nightly optimization plus real-time automation for admissions, reassigned visits, declined visits, and ongoing episode changes. Embedded directly in the HCHB platform, it is positioned as a way to shift schedulers from reactive coordination to strategic capacity management, with claims including up to 22 days of automated future-visit optimization and no need for external tools or workflow disruption. Web Scheduling is described as the browser-based companion for office users, giving real-time visibility into automation outputs, centralized handling of exception and rejection queues, shared visibility into clinician availability and patient preferences, and a unified scheduling model designed to support scalable growth, protected compliance, and operational clarity.
