Snapshot
Change Management in Hospice Care: 3 Steps for Success argues that hospice leaders can make technology and process change more effective by deliberately involving resistant team members instead of sidelining them, since late adopters often surface real concerns and practical ideas that improve rollout plans. It also emphasizes using data to prove value, win leadership support, and show how change improves the patient and clinician experience, rather than relying only on top-down mandates or enthusiasm from early adopters. The third theme is to start small by improving one part of the patient journey at a time, with Gentiva cited as using its EHR to guide incremental process improvements across a large, complex hospice operation.
