Customer snapshot
Optimal Home Care & Hospice says HCHB improved the patient experience by giving staff faster access to complete patient information, helping answer questions more quickly, personalize care plans, accommodate patient preferences, and spend more time focused on patients instead of charting. The agency also reports stronger patient engagement and outcomes, including better visibility into rehospitalization trends, more interactive documentation sharing with patients, and an average of 1.4 days to get a nurse to the bedside after implementation. Optimal says HCHB also helped support continuity of care, improve patient satisfaction, lower audit risk through a more robust care plan, and create a better overall experience by enabling clinicians to stay more present and engaged during visits.
