Customer snapshot
Optimal Home Care & Hospice says HCHB empowered clinicians through smoother onboarding, more effective training with the Online Learning Hub, and faster support from Client Services, helping staff feel more confident and supported in their roles. The agency also reports that HCHB improved wound care documentation, made charting more efficient, gave clinicians more time with patients, and helped teams access real-time information needed for better care planning and patient interactions. Optimal says those workflow improvements translated into stronger productivity, faster time to first visit, improved patient satisfaction, and a drop in LUPA rates from about 13% pre-HCHB to 8% after implementation.
