Customer snapshot
Optimal Home Care & Hospice chose HCHB because its previous EHR could not provide trusted, real-time data to support growth, while leadership wanted better visibility, stronger compliance, and a more clinician-friendly experience. After implementation, Optimal reported major operational gains including 100% employee retention during rollout, a 42% increase in employee retention from 2022 to 2024, reduced new-hire ramp time from 23 days to 14 days from start date to first visit, and much more point-of-care charting instead of after-hours work. The agency also says HCHB improved compliance and accountability, helped clinicians submit visit notes within 24 hours, supported productivity above industry norms, and contributed to a 62% growth in patient census since implementing the platform.
