Customer snapshot
Lagniappe Homecare turned to HCHB Revenue Cycle Services after growth, authorization issues, staff turnover, and poor communication from a previous RCM partner led to delayed claims, write-offs, and lost revenue. With HCHB RCS, the agency streamlined authorizations so only one person was needed instead of multiple team members, reduced claims on hold, achieved a 5.7-day claims turnaround time, and gained much clearer visibility into outstanding AR and cash flow. The result was significantly improved collections, declining uncollectables, fewer write-offs, better staff morale and retention, and a reported net collection rate of 107.7% with HCHB as of January 2023.
