Customer snapshot
Careline Health Group, a Michigan hospice agency founded in 2019, chose Homecare Homebase after finding its original lower-cost solution could not scale to support the compliance, reporting, and growth needs of the business. With HCHB, Careline gained stronger workflow controls, mileage tracking, reporting, and compliance oversight that helped the team reduce human error, improve accountability, and make more informed staffing, scheduling, billing, and care decisions. The results included a strong increase in SIAs through Muse predictive analytics integration, better end-of-life care with more visits in patients’ final days and more attended deaths, and a top-1.5% ranking among Michigan hospice agencies with more than 8.5 home visits during the last seven days of life.
