Personal Care

Home care software developed hand in hand with providers

Empower Personal Care with HCHB

Simplify home care agency management with HCHB’s Personal Care EHR solution!

Personal care services allow clients to remain in their homes through the support of aide services that assist with ADLs (activities of daily living). Developed alongside the largest Personal Care provider in the nation, HCHB’s Personal Care solution tackles the unique point of care and agency management challenges that come with providing hourly aide services often with extended lengths of stay and multiple reimbursement models.

Stop Losing Money from Poor Time Management

Personal care providers usually have a set number of hours they are authorized to provide care. Sometimes caregivers in the field spend too much time or too little time completing their planned tasks. As organizations scale, managing time in the field becomes increasingly difficult and companies quickly reach a point where balancing care quality and margin erosion can become a multi-million-dollar problem. HCHB helps agencies strike the right balance with:

Exception based workflows managing weekly/monthly authorization
Simple summary and reporting views showing scheduled vs actual time in the field
Tracking completions outside of scheduled time
Caregiver notifications in the mobile app when they are going over/under scheduled time

Why Underserving and Overserving Matter

Underserving/underutilization – not enough time was spent in the home. The client’s care might suffer, and the agency will not be paid the full potential amount for that client.

Overserving/overutilization – means too much time was spent in the home. The agency will not be compensated for the additional time the caregiver spent in the home. However, the agency will still have to pay the caregiver for their time, which cuts into the organization’s profits.

Request a Demo

Please fill out the form below to receive more information.

What makes HCHB Personal Care the best in our industry?

Point of Care Features

Support mobile caregivers with a “bring your own device” (BYOD) model at the point of care that includes:

Real-time GPS and historical timeline map
Android and iOS compatibility
Secure HIPAA 2-way messaging
Patient and visit specific care plans
Change in condition alerting
Caregiver engagement with notifications

Key Agency Management Features

Authorization and Intake workflows designed for personal care services. Authorization is customized to allow unit-based limits by day, week, month or period

Track authorizations and payer requirements
Seamlessly incorporates Master Schedule and Aide Care Plan
Track and manage under/over serving for clients

Worker management that supports frequency-based discipline and payroll flexibilities

Track supervisory visits by completed dates, due dates and payer rules
Automated alerts and controls for expiring items
Account for county and city minimum wage rules

Revenue cycle management designed to reduce denials and re-bills and support timely filing, retroactive rate changes and automated eligibility checks. Expanding billing capability for:

Split claims
Shift aggregation
Unique programs

EVV integration supports front end EVV management that meets state and payer requirements. Interface with aggregators like Sandata, HHeXchange while monitoring regulatory changes and claims denials