Patient Engagement
Patient Visit Reminder
& Clinician ETA Notification
HCHB’s Patient Engagement suite of automated text messages send the right text messages to patients and caregivers at the right time, reducing time–consuming tasks and phone calls:
- Patient Visit Reminder – automatically sends text reminders one day prior to their visit, enabling them to confirm directly on their devices.
- Clinician ETA Notification – allows clinicians to send pre-filled text reminders on the day of their scheduled visit informing them of a time window when they are expected to arrive.
- Agency Welcome Notification – automatically sends a “Welcome to the agency” text message as soon as a referral is saved in your system.
More than just text messages.
A natively built feature integrated within HCHB’s system directly indicates confirmation, manages time for sending reminders, and empowers you with reporting tools for actionable insights.
Patient Engagement empowers your agency to:
- Save clinicians’ time
- Reduce missed visits
- Improve both clinician and patient satisfaction
- Build immediate agency loyalty
- Boost referral conversions
Contact us today to learn about Clinician ETA Notification
Please tell us a little about your agency to receive more information.
HCHB is committed to enhancing patient engagement by expanding future functionality. That will include:
Patient Experience Feedback
Patient Text Reminders empower HCHB clinicians in real-time
- Confirmation of sent reminder to patient
- Confirmation of accepted reminder from patient
- Confirmation of accepted reminder from caregiver
This feature set goes beyond a simple text reminder. Patient Visit Reminders and Clinician ETA Notification streamline agency processes, maximize clinicians’ time, and boost patient engagement. Contact us today!